Futuri | Experience in projects aligned with the NEB initiative
Silesian Museum – Refining the Concept and Services for a Revitalized Post-Industrial Building
The goal of the project was to develop a vision for a new space and define the activities that could take place in a revitalized post-industrial building located within the Silesian Museum complex.
The project aimed to:
- define the unique character of the space in the context of other Silesian Museum buildings, the Culture Zone, and the broader metropolitan region,
- validate existing business ideas for the building’s future use,
- identify a new target audience that had not previously been addressed by the Museum’s offer,
- develop a collaboration model between five stakeholder groups: the Museum, the new audience, artists, institutional clients, and tourists,
- create a portfolio of new services to be introduced.
The result of the project is a comprehensive concept including the offer, unique identity of the space, target groups, and a collaboration model between stakeholders. Additionally, an architectural team developed a functional design of the building based on these assumptions, enabling a well-informed construction plan and procurement strategy.
Process
The work followed a Service Design process.
Needs Analysis
Research activities included:
- expert interviews,
- analysis of cultural reports from Poland and Europe,
- trend analysis,
- study visits to local cultural institutions,
- workshops with Silesian Museum staff.
Defining Assumptions
Based on the research, key assumptions were developed, leading to the definition of the main problem:
“Residents of Katowice need ways to spend their time in a diverse and creative manner, as the city currently offers mainly thematic events that require high engagement and clear participation commitment.”
Concept Creation
Based on the defined problem, a service offering and a guiding concept were developed, giving the space a distinctive identity within the Museum, the Culture Zone, and the region. The concept was co-created with representatives of the Silesian Museum.
Silesian Innovation Space – Incubation Program for Social Innovators
As part of the project:
- we delivered a series of five workshops based on the Service Design methodology,
- we conducted individual consultations after each workshop to refine ideas and ensure quality,
- we closely collaborated with mentors to provide consistent support throughout the process.
The result was 40 well-developed social innovation concepts, ready for further implementation.
The goal of the collaboration was to guide 40 teams of social innovators through a multi-month incubation process focused on developing solutions to key social challenges.
Process
The project provided support through:
- five Service Design workshops delivering tools and knowledge,
- individual consultations enabling refinement and high-quality outcomes.
Metropolis GZM – Metropolitan Prototyping School (Aging Society)
The goal of the project was to develop implementable and scalable solutions addressing two key challenges related to the senior population in the Silesian region:
- How might we naturally rebuild intergenerational relationships, considering diverse needs?
- How might we make work opportunities more attractive for seniors without interfering with the labor market?
These challenges were defined based on prior research.
The outcomes included two concepts:
- A guidebook for intergenerational integration for cultural institutions (fully developed and implemented),
- A model for connecting seniors with work opportunities for labor market institutions.
The solutions were developed by public administration employees from cities and municipalities within the Metropolis.
Our role was to facilitate the process and ensure high-quality outputs.
Process
The project lasted three months and consisted of intensive workshops based on Service Design. Participants went through the full innovation process—from problem analysis to solution development.
Metropolis GZM – Metropolitan Prototyping School (Marketplaces)
The goal was to develop a scalable model to stimulate trade and increase activity in local marketplaces.
The result was a community engagement model around marketplaces, tested in pilot implementations in two cities and ready for scaling.
Concept directions were developed by marketplace managers from the Metropolis area, while final solutions were refined collaboratively with Futuri and participating cities.
Process
The project lasted four months and included intensive workshops based on placemaking and future thinking approaches. Two pilot implementations were conducted in Katowice and Dąbrowa Górnicza in the form of marketplace events testing the assumptions.
Katowice Service Jam 2019
The goal was to contribute to the global Service Jam movement, promoting user-centered service design.
The outcomes included:
- participants learning Service Design methods,
- networking among creative individuals,
- development and testing of two service concepts.
Process
The event was part of a global initiative involving over 100 cities. In Katowice, teams worked intensively for 48 hours (March 29–31, 2019) to create service prototypes inspired by a global theme.
The focus area was the Załęże district—historically shaped by mining and heavy industry, now facing social challenges after industrial decline.
The event enabled:
- mapping key problems,
- developing potential community-driven solutions.
The event was part of a global initiative involving over 100 cities. In Katowice, teams worked intensively for 48 hours (March 29–31, 2019) to create service prototypes inspired by a global theme.
The focus area was the Załęże district – historically shaped by mining and heavy industry, now facing social challenges after industrial decline.
The event enabled:
- mapping key problems,
- developing potential community-driven solutions.